Payment for orders

There are two ways to pay for an order:

Cash payment.

You can also pay for the order in cash upon receipt at Nova Poshta.

Payment by bank card

When placing an order, you have the opportunity to make a payment using a Visa or Mastercard payment card directly from our website!

In this case you do not pay any additional fees!

Delivery

Orders are sent to Donetsk and Luhansk regions only to the settlements where the branches of Nova Poshta operate.

Delivery in Ukraine when ordering more than 400 UAH is free!

In the Pudra cosmetics online store free delivery throughout Ukraine when ordering from 400 hryvnias with discounts. If you order less than 400 UAH, the shipping cost is only 35 UAH. You do not pay any extra fees: cash on delivery, product reservation, etc.

When?

Delivery in Kiev only 1 day! This means that when placing an order on the site and confirming the consultant by 13:00 delivery will take place the next day. In some settlements delivery time can be up to 5 days.

After ordering, the online store consultant will contact you to arrange a convenient delivery time and to clarify the address. If necessary, you can specify the delivery time from the consultant 0674327614.

Working hours of consultants: weekdays from 9:00 to 19:00, Saturday and Sunday from 10:00 to 19:00.

Delivery takes place from 9:00 to 20:00 from Monday to Saturday. The courier will contact you to confirm the time and place of delivery.

Address delivery in Ukraine is carried out by courier companies and takes place at the door of an office or main residential building.

Delivery to the branch of “New Post” is carried out throughout the territory of Ukraine, except for some settlements of Donetsk and Lugansk regions.

Reception of goods.

All orders shipped to our online store are packed in a cardboard box, securely sealed.

When ordering the delivery of the order, please visually inspect the order box, if there is no visible damage to the box or adhesive tape – pay the amount of the order to the courier.

In case of defects in the product, lack of goods or detection, defects, please inform us by phone of our hotline 0674327614

Replacement of defective product

When a factory defect is detected, we must always exchange it for good quality goods.

To exchange the defective goods you need to write us a letter (from the section “Private office”) or call us

0674327614

and our staff will solve the problem as soon as possible.

Please note that the courier or employee of Nova Poshta is not authorized to provide any advice on the product. You can address your questions to the consultants of the online store.

It is impossible to return an unpacked order box – all questions and disagreements regarding order picking, lack of goods or marriage are resolved with the online store, not with the carrier.

Exchange and return of goods.

According to the current norms of the legislation, perfumery and cosmetic products of good quality are not subject to return or exchange *.

* According to Article 9 of the Law of Ukraine “On Consumer Protection” of 15.05.1991, p. 1023-XII and Annex No. 3, as well as the CMU Resolution “On Implementation of Certain Provisions of the Law of Ukraine” On Consumer Protection “of 19.03.1994, p. 172 , goods of appropriate quality that are not subject to exchange (return) include: perfume and cosmetic products, hygiene items, combs, combs and massage brushes, aerosol dispensers, manicure tools, pedicures (scissors, files, etc.). .).